Understanding Your Bill

Health insurance bills and claims can be very confusing. We are here to help you understand the billing process and to assist you in correcting any errors made by your insurance company or errors with your bill. ER Now​ is committed to assisting you with any issues that may arise from your insurance carrier regarding the services that you receive.

ER Now is a licensed emergency facility, and as such, we bill accordingly. If you have insurance, two claims will be sent to your insurance company for your visit: one for the facility charge (Wichita Falls Emergency Center) and one for the physician charges (Wichita Falls Physician Billing Services). Ultimately, your insurance company dictates what your out-of-pocket expense for an emergency room visit will be. 

• Emergency services are to be paid based on your in-network coverage, regardless of ER Now's  relationship with your insurance provider. This safeguards you so you are not searching for an in-network provider when you need care now. Insurance Code law can be found here.
• If your insurance company incorrectly processed your claim as out-of-network, contact our billing department. We will work with you to file an appeal. However, as the patient, you are instrumental in helping us resolve any issues. We encourage you to also contact your insurance company. Insurance companies must abide by the law and reimburse claims to the degree specified by your health insurance plan.
• The appeals process takes time, but it should be initiated as soon as you discover a problem. If an issue arises, contact us immediately to understand how the claim was processed and what you can do to help resolve the issue.

IF YOU HAVE QUESTIONS, PLEASE CONTACT OUR
​PATIENT ADVOCATE AT:
​
(940) 264-ERNow (3766)

(832) 653-3200

To pay your medical bill online, visit our secured site using the provided link below:




You may also send correspondence
via email to:
billing@ernowwichitafalls.com

HB 2041 Disclosure

ER Now and Wichita Falls Emergency Center is not in-network with any benefit plans.  ER Now and Wichita Falls Emergency Center will work with your insurer to file a claim on your behalf and use all reasonable and lawful efforts to ensure your insurer reimburses at the highest level of benefits in accordance with state and federal law and your specific benefit plan. You can find more information on ER Now and Wichita Falls Emergency Center fees here.

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